Privacy Policy

Effective Date: January 2025

We are committed to safeguarding the privacy of your information. This Privacy Policy explains how we collect, use, and share data when you use our website and services. By accessing our platform, you agree to the terms outlined in this policy.

1. Information We Collect

We collect the minimum amount of data required to provide and improve our services:

• Personal Information: Name, email address, phone number, and company details.
• Transactional Information: Shipment details, courier preferences, and payment transactions.
• Usage Data: IP address, browser type, device information, and interactions on our platform.

2. How We Use Your Information

We use your data solely for purposes necessary to operate and enhance our services:

• Service Provisioning: To provide and manage our platform and services.
• Platform Improvement: To analyze usage trends and improve functionality.
• Communication: To update you on your account, new features, and important notices.
• Transaction Processing: To handle payments and related financial interactions.
• Legal Compliance: To fulfill legal requirements and respond to lawful requests.

3. Sharing of Your Information

ParcelMind does not sell or rent your data. Data may be shared with:

• Service Providers: Trusted partners who assist in platform functionality, including payment processors, hosting providers, and courier partners.
• Legal Authorities: As required to comply with legal obligations or respond to lawful requests.

4. Data Security

We implement industry-standard measures to protect your data. While we strive to secure your data, please be aware that no online service can guarantee absolute security.

5. Cookies and Tracking Technologies

ParcelMind uses cookies to improve your experience and track website usage. You may manage cookie preferences in your browser settings.

6. Your Rights

You have the right to:

• Access and Update: Review and edit your personal data.
• Deletion Request: Request deletion of your personal data, subject to legal requirements.
• Marketing Opt-Out: Opt-out of marketing communications at any time.

To exercise these rights, please reach out to us at hello@parcelmind.com.

7. Shopify Customer Data Protection Compliance

In compliance with Shopify’s privacy policies, we adhere to data minimization, transparency, and security standards when handling customer information, as outlined below:

• Protected Customer Data Access: Access to customer data is limited to the minimum required to provide core functionalities, in alignment with Shopify’s API guidelines.
• Data Minimization: We collect only essential data as defined in the Shopify API, including basic customer information necessary for shipment processing and tracking.
• Data Transparency: We notify users of any changes in data use or sharing practices and allow customers to access and update their data.

8. Changes to This Privacy Policy

ParcelMind may update this policy periodically to reflect changes in legal requirements or services. The latest version will always be available on this page, with the updated "Effective Date."

9. Contact Us

If you have any questions about this Privacy Policy or data practices, contact us at: